1) Information We Collect

A. Information You Provide Directly

We collect information you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order details (what you purchased, quantities, pricing, order notes)

• Communication details (messages, emails, call notes, chat messages)

• Custom quote information (vehicle details, enclosure goals, subwoofer specs, measurements, preferences)

• Photos and files you upload (install area photos, tape-measure photos, equipment labels, diagrams)

B. Information Collected Automatically

When you use our website, certain information may be collected automatically:

• IP address and approximate location (city/state level)

• Device type, browser type, operating system

• Pages viewed, click activity, time on site

• Referral sources (how you arrived at our website)

• Cookies and similar technologies (see Cookies section)

C. Payment Information

We accept Apple Pay, Zelle, and Cash App. Payment processing is handled through third-party platforms. We do not store full card or banking credentials on our website servers. We may store basic transaction details needed for order verification, accounting, and support (such as payment date, payment method, and confirmation reference).

2) How We Use Your Information

We use information to:

• Process orders, fulfill shipments, and arrange pickup

• Confirm build specifications for custom fabrication

• Provide quotes and design recommendations

• Send order updates, build updates, and shipping notifications

• Provide warranty service and customer support

• Improve our website, services, product offerings, and customer experience

• Prevent fraud, chargeback abuse, and unauthorized activity

• Comply with legal, tax, and accounting obligations

3) How We Share Information

We share information only when necessary, including with:

• Shipping carriers and logistics partners (to deliver your order)

• Service providers that support website operations (email systems, analytics, security services)

• Payment platforms (Apple Pay/Zelle/Cash App) for payment confirmation and transaction processing

• Legal authorities when required by law, court order, or to protect our rights

We do not sell your personal information.

4) Cookies & Tracking

We may use cookies to:

• Keep your cart functioning properly

• Remember preferences and settings

• Understand how visitors use our website

• Improve performance and usability

You can control cookies through your browser settings. Disabling cookies may impact certain site features.

5) Data Security

We use reasonable technical and administrative safeguards to protect information. No method of online transmission is 100% secure, so we cannot guarantee absolute security.

6) Data Retention

We retain information as needed for:

• Order history and customer support

• Warranty and service tracking

• Legal, tax, and accounting compliance

• Dispute resolution and fraud prevention

7) Your Choices & Rights

You may request:

• Access to personal information we hold

• Correction of inaccurate details

• Deletion requests (subject to legal and operational requirements)

To make a request, contact us using the info below.